Music: Hear Their Voice, Beatcore
As the world acclimates to the changing landscape resulting from the COVID-19 pandemic, consumer behavior is shifting with it. Emerging technologies are adopting at faster rates and voice technology is no different.
Current estimates show usage of voice assistants and smart speakers - like those powered by Amazon Alexa - has grown more than 46% in the last 60 days. Consumers are experiencing, and taking to, voice because it's accessible, fast, and easy. How do you use Amazon Alexa to reach your customers?
Every industry is trying to understand how to best leverage voice as a channel for engagement with customers and the energy industry is no different.
For this episode of Beyond Voice we are joined by Laura Frantz from ICF. Laura Frantz leads the efforts of bringing voice technology to utility customers at ICF and in this episode, Laura she gives us insight into how leaders at utility companies are and should be thinking about voice technology today.