Bad product experiences lead to bad customer reviews and lower product sales.
Product Concierge™ is here to help with a Virtual Sales Associate that assists customers with a guided unboxing and assembly of your product and delivers automated and personalized product discovery with automated Tier One customer support at scale!
Product Concierge™ is the done-for-you solution that delivers a unique automated conversational customer experience for building brand affinity, drastically lowering Tier One support costs, and growing deeper customer understanding using voice assistants.
Guided build assistance improves the customer experience and improves the product experience.
A Product Concierge™, unlike written manuals, makes every customer a product expert.
A Product Concierge™ for your products leads to more smiles, posts, likes & shares
Understand your customers better with insights related directly to your products.
Ask customers at the moment of an experience and understand your products through their eyes.
Automated support features designed to reduce Tier One customer support costs.
With a Product Concierge™ enabled, your customers gain access to a personal build assistant to help them navigate all the pieces, screws, and mishaps involved in building that new coffee table.
Broken piece or missing screw? Access to the just-in-time support channel available only with Product Concierge™ and mediate quick resolutions that delight your customers.
With a Product Concierge™ enabled, give your customers a tasting experience like no other. Set the atmosphere with background music, guide them through a tasting with a soothing voice, and collect valuable feedback on what they love - and hate - to improve product targeting.
Leveraging Product Concierge™ your unique box brand becomes a customer experience every month that keeps customers engaged - and subscribed.
With a Product Concierge™ enabled, customers are better informed, happier, and more likely to become repeat customers. By enabling a just-in-time Product Concierge™, you'll experience more positive reviews, lower calls to Tier One support, and increased product sales.