How HR Departments Can Use Voice Systems To Power Their Organizations

You might be more familiar with voice systems as a way to ask for information, get a joke, or remind yourself to take your vitamins. However, voice systems can be used to support a variety of human resources applications. Below, we will discuss how voice systems and human resources can work together. You'll learn more about the benefits and challenges of voice applications in organizations.

Employees asking general questions

 As far back as 2017, organizations have used voice systems like Amazon Alexa to provide employee information. Reward Gateway is one of the first to implement these employee engagement features, letting employees gather general specifc information about their organization's benefits simply with their voice. Providing detailed and specific information is one such example of this in action. By providing workers with a regular resource to gather this information with ease, you save time for both human resource professionals and the employee searching for information.

HR departments identifying excellent talent

Human resources management systems (HRMS) already include automatic recruitment features. Many popular job portals, such as Indeed, use keyword filtering features to identify the best talent. When you apply vocal systems to this, you get an additional dimension. 

For example, your company might prioritize vocal communication skills. Unless you hear a candidate talk, you can identify those skills. Our last piece on sentiment analysis shows how you can use AI systems to identify emotions. Confidence is no exception to this. 

Alternatively, voice-based machine learning programs can help create talent pools. By identifying phrases that align with your company goals, you can pick out talented candidates more easily. All you need to do is have the employee provide responses via voice in an online portal to begin to parse the data and automate your analysis for qualified candidates. 

Using vocal interviews can help solve one of the biggest problems with text-based automated job systems, as more than 80% of people feel that an overly automated experience makes the job hunt more frustrating and impersonal. When people have to speak and interact, they have to think, making the whole process feel more human. 

Voice assistants as personal assistants

Interviews tell us that over half of people are optimistic about AI systems at work (with about half of people using these systems in some capacity). A big part of these technology-driven systems is replacing the traditional role of personal assistants. 

Scheduling and communication were (at one point) handled chiefly by humans. But with the power of voice recognition, you don't need a human in this position. An example is allowing a voice assistant to dictate notes, and connect plans to your calendar. Reminders of this appointment can also be provided via a voice assistant or through your smartphone, and can even connect you directly to an online meeting, or help you pull up information relative to the meeting, all simply by interacting with the voice assistant.

Another key example is working with international teams. Voice assistants can provide robust translation features to improve communication between various teams, groups, and employees. For HR organizations, when hiring internationally, they can use these voice-based translation tools to communicate with potential candidates, all without needing to hire expensive translators. 

Ultimately, it can work as an inexpensive virtual assistant for your entire workforce. 

Voice as a Q&A tool 

In our article about in-home usage testing, you saw examples of how you can use voice systems in data-gathering efforts. When you apply this to your workforce, the logic stays the same. 

Customer service response rates can be as low as 5%. If you want to increase your odds of getting a response, make the Q&A process incredibly simple. Therefore, asking a series of questions through an automated, voice-driven system makes sense, especially if it can respond and branch information and data collection based off the unique responses of the participant. It's no different for your employees looking for help or information about their organization.

Plus, these data-gathering systems can provide you with real-time insight and faster response times for branching, and can change messaging with ease as your information or strategy changes. While other voice gathering methods (like phone surveys) typically require time to gather the data and are seen as intrusive and revising the branches or information takes a lot more time. 

The power of voice and human resources

As companies continue to evolve, voice assistants are becoming more commonplace. With voice-based authentication, it's only a matter of time before people start asking Alexa for their paystubs or benefits information at most companies. AI data is also an effective tool for recruitment and candidate evaluation. Combining this information with voice data can identify talent pools with  the right experience, or the ones with the necessary vocal communication skills. 

Contact our team at True Reply today to learn more about how voice can help with your data gathering or human resources needs.